Mayo Clinic Social Media Network
Hi all. I'm wondering how everyone logs into their FB account to manage your business page. Is your personal FB account connected with your FB page? Or do you use Business Manager? Thanks for the help!
Liked by Dan Hinmon, MCSMN Director
We use Business Manager, but use a generic account for logging in so that anyone on our team can access it if need be. I've added my personal account as an admin, but the Business Manager log-in is one that everyone can access.
We handle it similar to what @jesslewis422 does. In addition, I have the Facebook Pages app on my phone which allows me to easily switch from one corporate page to another (We have one main page as well as some pages for different departments).
We use Business Manager connected to our personal profiles.
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Thanks, Audrey! Does this mean your personal FB profiles are connected to BM? We are trying to figure out a way that we can eliminate the personal FB profile connection, but I thought that was needed. I'm trying to do some research and appreciate the help!
Thanks, Jess! Have you had any issues with off-hours responding and monitoring through BM? I know the Pages app is much easier. Thank you!
Speaking of off-hours responding, we have an automated response during our off-hours. @Margaret_Marie set it up. It says:
Thank you for reaching out to us! We regularly respond to messages between 8 am – 5 pm CST.
If you would like to seek help from Mayo Clinic, please request an appointment online http://www.mayoclinic.org/appointments.
Liked by Dan Hinmon, MCSMN Director, Margaret Shepard, Communications Specialist
Have you found this automated response helpful? Thanks for sharing!
Yes! We do have an away message set-up for evening responses during the week. Our team rotates on weekends to do monitoring across all social accounts.
I'm interested @moniquet to know the reasoning behind wanting to eliminate the personal FB connection. Is that something the team is wanting to do? Or more of a security purpose?
Thank you! It came up as a question from our Privacy team. I really only thought you could be admins of a business page if it was connected to your personal FB account. I'm doing research to see if there is another way, even though I don't think there is. Thanks for all of the help!
You could set up a separate professional Facebook page for yourself, linked to your work email to administer the business page. Then you would be able to keep your personal Facebook page personal.
Liked by Dan Hinmon, MCSMN Director, Angi Moore
I'd be cautious about that! If Facebook catches that you have two profiles, they will disable or delete one or both accounts.
Liked by Dan Hinmon, MCSMN Director, Audrey Laine Seymour, Senior Communications Specialist
I inherited a person who doesn't exist as the admin of the Business Manager. It's worked for now — the one issue we had was getting verification for an ad we were running. The ad in question was about a program we have that helps to treat pregnant women with drug addictions. Because drugs are an "issue of national importance" according to Facebook, it wouldn't run the ad unless the admin was verified. We made this work because I am an admin on my personal account. I went to our page outside of Business Manager, where I still have admin privileges, and did the verification that way — it involved Facebook mailing a postcard with a code to my house. So Facebook knows my exact address now, but we got verified to run the ad. I wish our Business Manager wasn't set up this way, but unless there's a way that I don't know about to change how it's set up, it is what it is. I'm too afraid to mess with it too much.
Also, even though I am an admin, I turned off most of the page notifications to my personal account. I check the page enough on my off-hours that it doesn't matter (and does help me keep things separate!), and we also have an auto-response for messages to the page during off-hours.
Thanks so much, Jess! What does your automated response say during off-hours?
This is how I did it. I originally was admin/business manager through my personal account, but the notifications drove me crazy! I created a separate FB account with my work email address, and I have a much better work/life balance now!
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