Share this:

Thu, Feb 2 at 8:06am CST · 2 Replies

Hospital-Sponsored Patient Support Groups Webinar Recap

By Lee Aase, Director, Mayo Clinic Social Media Network @LeeAase

In Tuesday's webinar featuring Ed Bennett, Colleen Young and Janet Gripshover we highlighted a new list of hospitals that sponsor online patient support groups, and showcased a couple of experienced moderators of these groups, with examples of their work and how it helps patients.

The presentations generated lots of interest and questions. Here's a sample:

  • How have you tracked the impact of patient support groups on better patient outcomes?
  • Members are visible to anyone in the open and closed groups on Facebook. Does that create any privacy concerns?
  • How much time do you spend a week moderating? How critical is the moderating function?
  • On what criteria is a moderator is selected?

If you weren't able to join us for the live event, here's the recording:

The Mayo Clinic Social Media Network (MCSMN) provides guidelines, training, resources and networking opportunities to health care professionals interested in applying social media and digital tools in their work.

We offer these types of membership:

Whatever option you choose, we hope MCSMN can help you advance your health care cause and your career.

Tags: Events, patient support groups


Posted by @DanHinmon, Thu, Feb 2 at 9:57am CST

Thanks to @edbennett, @colleenyoung and Janet for this very useful presentation.

I have a question for @colleenyoung: How much time do you and your staff spend monitoring the Mayo Clinic Connect community?


Posted by @colleenyoung, Fri, Feb 3 at 5:36pm CST

@DanHinmon Strictly moderating hours for our team of 5 range from 50-100 hours/week, but community management is much more than just moderation. Our work includes strategic development, volunteer management, marketing, HCP consultations, platform improvement development, reporting, and much more.

Please login or become a member to post a comment.

© Mayo Clinic Social Media Network. All Rights Reserved.