I know there are other threads about how people have handled negative feedback online, but a recent blog posted added a new twist for us. The blog entry is a complaint about a standard billing/collections procedure. In the post, our hospital is named and the circumstances are described (second hand … as the writer says it’s not a personal account but someone he/she knows well). What is new here, to us, is that the post includes a scanned letter from us (with the recipient’s name and address removed) but with our staff person’s name and extention (as the sender of the letter) still visible. How would you handle? Thanks.