Handling a suicide threat
It’s been awhile since I’ve posted, but a busy period of learning and growing here at Hartford HealthCare.
Recently, we had a real life situation where a follower of one of our Facebook pages threatened suicide on the page. As a result, we’ve developed some guidance in that area. (He’s fine, BTW – ended up getting a social welfare visit from the local police department, thanks to our intervention).
Has anyone else every had to handle this type of situation? I’m posting our current guidance for your comment and feedback based on your experiences in this area. Please feel free to use this guidance (and the comments we get as a result of posting this here) in your daily work.
1. If you know or can determine present location of the person making the threat, please call the nearest police department and ask them to do a safety check on this individual. Be prepared to identify yourself, who you represent, the reason you are calling and the name and present location of the person in question.
2. Whether or not you can determine their location, do the following:
a) Ask the person to call 9-1-1 or go to their nearest emergency room.
b) Ask the person to private message you their contact information, particularly their present location.
c) Report the threat to Facebook at: https://www.facebook.com/help/contact/305410456169423
d) After completing these steps, if someone requests immediate crisis intervention, please contact their nearest crisis intervention team via the website for the Connecticut Department of Mental Health and Addiction Services (DMHAS) website: http://ct.gov/dmhas/cwp/view.asp?a=2902&q=378578
e) As follow-up, please screen shot or print the suicidal post, remove it from social media (if possible) and report the outcome to your supervisor as well as to the HHC Social Media Specialist and/or the HHC Director of Digital Strategy.
Looking forward to hearing from you! And, as always, Thanks!