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Facebook reviews and trolls

Posted by Kathy Winter @kathywinter, Oct 27, 2016

Anyone know how to stop a troll from posting false, negative reviews? Asking for a colleague. While I’m sure most will see that the posts are from a troll (posting own negative review and warning others in comments on their positive reviews), their leadership is concerned with that overall rating dropping. They did report to FB, but nothing so far. Thanks!

Hi @kathywinter. We faced that same challenge. The only course of action that helped was to ban the troll, and reach out to those you know who can leave positive reviews. Some of our hospitals reached out to patients, as well as employees encouraging them to leave positive reviews. That in turn pushed the troll’s review down and out of sight.

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