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Feb 6, 2013 · 3 Replies

Basics of Social Media ROI

By Chris Boyer @chrisboyer

Basics of Social Media ROI introduces ways to measure the effectiveness of social media strategy plus how to understand behavioral, attitudinal and financial metrics. The module also outlines three ways to begin measuring the ROI of social media.

Watch the video embedded at the bottom of this post.

Write down a list of the social media sites that you plan to use in your strategy, and identify the metrics you plan to track (i.e. comments on blogs, likes, RT's, etc.). Categorize them into the type of metric it is: behavioral, attitudinal and financial. Try to identify at least one financial measurement.

Tags: Measurement, Metrics, outcomes, ROI


Posted by @karenhalsey, Apr 8, 2014

There are many ways to identify metrics but don't forget to benchmark them. I created a comprehensive ROI measurement table for an upcoming social media campaign, which should impress leadership -- thanks!


Posted by @livhorton, Aug 18, 2014

Useful as a starting point - but a quick case study would be far more useful.


Posted by @claudiaserna, Mar 25, 2015

Behavioral: Number of people who have followed the Facebook page
Attitudinal: Engagement (Replies, retweets, mentions, favorites)
Financial: Increase-satisfaction & loyalty (Membership)

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