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Anyone else having lots of issues with Facebook business pages?

Posted by Jan Powell @flickpen, Jun 26, 2017

Over the past week+, we’ve had…

My business account email removed from its admin role
Our ad billing information switched without permission from our dept
An inability to post direct page links (everything defaulting back to our site’s home page)

Doubtful we’ve been hacked. Not finding anything in the Googles or Facebook help to explain these events. Anyone else feeling the pain? Would love some advice!

As soon as I typed the words “Doubtful we’ve been hacked,” I doubted myself. 🙁 We’ve changed our passwords again, but should we be contacting Facebook for assistance?

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I find the Facebook Business pages to be very buggy for some time. Worse still is that many features seem to come and go without warning. Lately, I’ve had trouble with posting a link and there is no image preview, and no ability to edit the link’s text or add an image. Running it through the debugger won’t help and the only solution has been waiting 24 hours or so. Still irritated about having no access to a page’s feed on mobile. A lot of what we do is share posts from regional hospitals in our feed, and without adding them all to my personal Facebook friends, I have to sit down at a desktop to have access. That being said, what you are describing sounds more like some unauthorized entity making changes. I would sign up for 2-factor authentication.

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@apafford

I find the Facebook Business pages to be very buggy for some time. Worse still is that many features seem to come and go without warning. Lately, I’ve had trouble with posting a link and there is no image preview, and no ability to edit the link’s text or add an image. Running it through the debugger won’t help and the only solution has been waiting 24 hours or so. Still irritated about having no access to a page’s feed on mobile. A lot of what we do is share posts from regional hospitals in our feed, and without adding them all to my personal Facebook friends, I have to sit down at a desktop to have access. That being said, what you are describing sounds more like some unauthorized entity making changes. I would sign up for 2-factor authentication.

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Good idea, Anthony. Thank you.

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We’ve had issues with posting links as well, particularly from Wordpress sites. Instead of a preview with the headline and link description, we just get a preview with a homepage link. We can fix manually, but it’s annoying.

Also, a few weeks ago I tried to schedule a post with a few photos and some text, and it wouldn’t let me schedule. Luckily, I was able to do it from the Pages manager on my phone.

Finally, we’re having some issues with the Facebook Instant Articles Wordpress plugin, but that’s probably unrelated.

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If you don’t already have this link, the Facebook Developers “Object Debugger” is sometimes required to force FB to see the latest version of your page and available images. Just enter the URL in the box and hit Fetch new scrape information. Then you can see what FB sees, and any errors (it thinks are) on your page. It resolves a lot of issues, especially when no preview images are available. https://developers.facebook.com/tools/debug/og/object/

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@apafford

If you don’t already have this link, the Facebook Developers “Object Debugger” is sometimes required to force FB to see the latest version of your page and available images. Just enter the URL in the box and hit Fetch new scrape information. Then you can see what FB sees, and any errors (it thinks are) on your page. It resolves a lot of issues, especially when no preview images are available. https://developers.facebook.com/tools/debug/og/object/

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Super helpful. Thanks!

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@apafford

If you don’t already have this link, the Facebook Developers “Object Debugger” is sometimes required to force FB to see the latest version of your page and available images. Just enter the URL in the box and hit Fetch new scrape information. Then you can see what FB sees, and any errors (it thinks are) on your page. It resolves a lot of issues, especially when no preview images are available. https://developers.facebook.com/tools/debug/og/object/

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Anthony – do you have any other useful tech tips like this? Maybe you could share in an upcoming Member Conference Call. Let’s talk.

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Hmm, I couldn’t get that debugger to work. Perhaps I am doing something wrong, but here is my error msg:

Facebook URLs aren’t scrapable by this Debugger. Try your own.

My issue is I can’t open photo folders or scroll through old posts on our FB Business Manager page. I have cleared my browsing history in Chrome and since switched to Firefox. All was good for 2 weeks, now I am having issues with Firefox.

Any other ideas?

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@annettecalteaux

Hmm, I couldn’t get that debugger to work. Perhaps I am doing something wrong, but here is my error msg:

Facebook URLs aren’t scrapable by this Debugger. Try your own.

My issue is I can’t open photo folders or scroll through old posts on our FB Business Manager page. I have cleared my browsing history in Chrome and since switched to Firefox. All was good for 2 weeks, now I am having issues with Firefox.

Any other ideas?

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The debugger is for pasting external URLs in and having Facebook crawl the page. This will typically allow you to select images that are on the page, which may have been missed, and in general get FB to pull the most recent version when you post a link. For what you are talking about, I would suspect that either my network or local security settings are blocking certain scripts that FB needs in order to enable this functionality. Have you tried it from mobile?

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Ok – that makes sense! Thank you for the additional information!

My issue is the second part of your post. I suspect that there were some security settings changed as our business page works fine on mobile. I will have to contact our IT department. Thanks again!

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Good news! @apafford has agreed to share more on our next Member Conference Call July 20 at 2 pm CDT. Here’s the link to register and for more information: https://socialmedia.mayoclinic.org/event/member-conference-call-debugging-facebook-101/?utm_campaign=hub_email&utm_source=email&utm_medium=signup_user_eventview

Anthony will share the what and how of the Facebook Developers “Object Debugger” and a couple of other hacks he’s discovered. Join us!

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I missed last week’s call, and I’m experiencing the issue where FB won’t let me select a different image to go with a link. I can upload the image, but I can’t select it. Could someone point me to the audio recording of the call, or tell me if this was discussed or if anyone knows a solution?

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@MeganRowe

I missed last week’s call, and I’m experiencing the issue where FB won’t let me select a different image to go with a link. I can upload the image, but I can’t select it. Could someone point me to the audio recording of the call, or tell me if this was discussed or if anyone knows a solution?

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Unfortunately, my previous advice about the debugger (which is still valid for FB not seeing any image, or only old images) has changed with Facebook’s recent change. Just this week (for us) Facebook no longer allows us to change the image preview, headline, or preview text associated with a link. This means that you have to rely on images and text on your linked page when posting to FB. While cumbersome, it is manageable for pages we manage. However, when posting external links you just have to take what you get.

One possible workaround is to simply post a graphic and paste a link into the body of the post. It’s not ideal, as we don’t get the clickable thumbnail to take us to the link, or the headline that really pulls you in, but it’s one way we can associate the graphic and text that we like.

The debugger we discussed is here: https://developers.facebook.com/tools/debug/sharing/. It’s still valuable to see what Facebook sees on your links, and to update the cached version FB shares in posts and Messenger, but it will no longer assist you in editing the text and graphics of a link.

Facebook has said they are aware of the bind this puts professional Facebook users in and they are working on options. They are saying this change is to combat the fake news epidemic where people might post a link to a story, but change the text and image to something more outrageous. Unfortunately, many of us aren’t good about reading past the headlines before reacting.

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Really appreciate the update, @apafford. This is just one example of how quickly things can change in the Facebook world. It’s good to know we can look to this community for ideas and suggestions!

Liked by Anthony Pafford

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@MeganRowe

I missed last week’s call, and I’m experiencing the issue where FB won’t let me select a different image to go with a link. I can upload the image, but I can’t select it. Could someone point me to the audio recording of the call, or tell me if this was discussed or if anyone knows a solution?

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I’ll be posting the audio recording today @MeganRowe.

Liked by Megan Rowe

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