Blog Posts

Last week, we quietly celebrated the anniversary of a recent addition to Mayo Clinic's internal social media world. Last July, we started brief every-other-daily e-mail [...]

Engaging employees in organizational strategies is a challenge for most companies and their leaders. Mayo Clinic has a pretty good track record, but we’ve never [...]

Editor's Note: This post is the first in a series on legal and policy issues related to social media. This series is contributed by Dan Goldman, [...]

Ruben Mesa, M.D. is a blood cancer specialist at Mayo Clinic in Arizona. He previously served for several years at Mayo Clinic in [...]

Mayo Clinic's social media journey began in 2005, after a team retreat at which a guest speaker described some varieties of what we then called "new media." One that seemed particularly interesting and relevant to us was podcasting, which is a way of enabling consumers to subscribe to a series of related audio or video files. As we discussed creating podcasts, it was hard to justify using a lot of resources for something that seemed so speculative. At the time, August 2005, podcasting had really only been done seriously for about 11 months. But Apple had just added a podcast directory to what was then called the iTunes Music Store, and so it seemed likely to become a more mainstream activity. In order to try podcasting, we had to solve two problems:

1. Creating some audio content in the form of mp3 files, and
2. Creating an RSS feed that would enable consumers to subscribe.

For Mayo Clinic, the first problem was solved fairly easily: we already had some mp3 files on our MayoClinic.org Web site, from our daily radio program called Mayo Clinic Medical Edge. The second part, creating the RSS feed, was more complicated, but a programmer on our MayoClinic.org team said she thought she could figure it out. That's where the title of this post comes in, or as some would put it, "It's better to ask for forgiveness instead of permission." In early September 2005 my programmer colleague, Mindi, finished writing a little routine to create RSS feeds, and we used it to quietly list the Mayo Clinic Medical Edge radio podcast in iTunes. It was partly an experiment just to see if we could make it work, and for a couple of weeks we more or less forgot about it. But in late September, this happened: