Encountering a New Challenge

In October of 2017, Jenn Shafer encountered a new challenge when she joined TriHealth in Cincinnati, Ohio as a Marketing Communications Consultant. New to the healthcare industry after working in aviation, she was looking for insight on this new field and found it on the Mayo Clinic Social Media Network.

“I joined the Mayo Clinic Social Media Network because Mayo Clinic is known for being at the cutting edge of so many things, including social media. I joined the community so I could learn, especially from some of the best.”

Shafer was able to dive into a community where her questions could be answered by peers with similar experience. She also appreciates the contributions from the Mayo Clinic team,

“Their staff is great at answering questions and also providing anything they have that may be able to help your organization.”

Shafer not only took part in activities online but also in person as she presented Community & Collaboration: Building a Cohesive Culture Inside & Out with colleague Jess Lewis at the 2019 MCSMN Annual Conference.

According to Shafer, the key to success for anyone considering joining the Mayo Clinic Social Media Network is to not get overwhelmed.

“There are a lot of discussion boards and a lot of pieces to the website that are very helpful, but take it piece by piece. Get involved, answer a question, see what people are talking about. Take it slowly then really get involved as you feel comfortable. The people there are there to support you, and they’re there for you if you have questions or if you need any help.”

Learn more about membership options.

Choose a message to share 
.@MayoClinic is known for being at the cutting edge of so many things, including social media. Learn more here: #MCSMN #TriHealth #MayoClinic
Thinking about joining the @MayoClinic Social Media Network? The key to success lies in not getting overwhelmed. Full story here: #SocialMedia #MCSMN
Want to get the most out of your @MayoClinic Social Media Network experience? Take it slowly then really get involved as you feel comfortable. #TriHealth #MayoClinic #MCSMN


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