2018 was quite a year for social media.
Twitter added 140 characters and deleted an endless supply of fake accounts, Facebook spent significant time on Capitol Hill explaining data protection, Instagram launched IGTV.
Here is what experts predict for 2019:
According to Fast Company:
"In a major reversal, trust has reverted back to immediate friends, family, and close acquaintances on social media, individuals whose personal credibility speaks far more than the size of their followings. For businesses on social media, this presents a delicate challenge in 2019. Using social media as just another ad channel–filled with flashy clickbait and promo codes–feels increasingly out of step with social norms and user preferences. Instead, progressive companies will focus less on maximizing reach in 2019 and more on generating transparent and meaningful engagement, and 50% of respondents to our survey agreed that personalizing social content will be a key challenge."
"Although the issue of data privacy online leading to concerns and confusion within social media is likely to encourage brands to be more transparent in their data collection methods and communication online, it will still continue to exist in some way. Eva Taylor, Senior Manager for Social Marketing at Hootsuite, argues that a key trend for 2019 is personalization of customer experience, which goes hand in hand with online data collection through behavioural tracking." SmartInsights.com