This Mayo Clinic value drives our mission. It also drives our response to the use of live video in the exam room. We’ll explain.
Today, patients have a variety of live video and livestreaming options available to use during their medical appointments. In some situations, this technology is incredibly helpful for both the patient and the provider. For example, a patient might have to travel solo for an important doctor’s appointment. The news and information they receive can be overwhelming and difficult to process alone. Including someone from their support network through video chat (ie. FaceTime, Google Hangout, Skype), can provide comfort, a second set of ears to listen and understand the news and options, and offer an opportunity for the guest to ask important questions on behalf of patient.
Conversely, using certain livestreaming platforms at inappropriate times can put patients and providers at risk. The privacy of surrounding patients might be compromised if a patient chooses to stream from a public area such as the waiting room or lobby. Livestreaming from within a private room can limit the provider and patient from fully engaging in a deeply personal and highly sensitive conversation that might be necessary to best assist the patient.
In this era of livestream technology, it is critical that healthcare providers are equipped to identify and respond to potentially hazardous live video situations. If your institution has a policy regarding livestream or live video, follow that. If there is no policy or the policy leaves room for provider discretion, here are a few suggestions to help navigate this issue.
By focusing on the patient’s best interest, and developing a watchful and responsive attitude towards technology, we can put the needs of the patient first without compromising privacy.
Have you encountered this situation at your facility yet? How have you handled it?
Tags: Employee Communications, Facebook, Facebook Live, Legal & Ethical Issues, livestream, Mayo Clinic, Offenbacher, patient privacy, Periscope, Platforms, Software, & Tools, Social Media, social media policy, Strategy, Tactics & Best Practices, Video, YouTube, YouTube Live
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