We’re pleased to announce that Jay Baer – the world’s most retweeted digital marketer – has agreed to join us for our May 17-18 Mayo Clinic Social Media Network Member Meeting.
Jay's keynote address will center on his just-published book Hug Your Haters: How to Embrace Complaints and Keep Your Customers. In his entertaining and eye-opening presentation, Jay will reveal brand-new, proprietary research into why and where your customers complain.
The rise of customer complaints is actually an enormous opportunity. Jay will teach us how to keep our patients and grow our markets.
Jay is a renowned business strategist, keynote speaker and the New York Times best-selling author of five books who travels the world helping businesspeople get and keep more customers.
He has advised more than 700 companies since 1994, including Caterpillar, Nike, Allstate, The United Nations and 32 of the FORTUNE 500. He's the founder of Convince & Convert, a strategy consulting firm that helps prominent companies gain and keep more customers through the smart intersection of technology, social media, and customer service.
Jay joins Andy Sernovitz of SocialMedia.org and Jason Wolf, Ph.D. of The Beryl Institute as conference keynoters. The day-and-a-half meeting also includes six case studies and presentations, and four small group sessions with social media experts.