Mayo Clinic Center for Social Media

Refund Policy

Payment Options and Invoices

Membership Payment/Billing Procedure

For Social Media Health Network (“Network”) membership dues you may choose to pay later or pay with a credit card when you join. If you choose to be billed later, we will mail an invoice to the address you provide on your membership application, and you can either pay by check or credit card.

Membership terms are for one year. Invoices for renewals will be sent in the month of the anniversary date and likewise may be paid by check or credit card.

If at any point you choose not to continue the membership, write “cancel” on the invoice and return it, or call customer service at 1-507-538-1091.

Purchases of Network Points

Network Points (“Points”) may be used instead of cash to pay for services and event registration fees, with each point worth $1. Points are included with all paid Network memberships based on the schedule included in the application form.

Members may purchase additional points at a discounted rate. You may pay online via Visa, MasterCard, American Express, and Discover, via our secure online shopping cart.

Point Balances and Expiration

To provide reasonable flexibility in point usage, members may carry points earned or purchased in one year into the next calendar year. Points may not be used to pay for membership dues, and expire in cases of discontinued membership.

Security Statement

Payments will be processed by our trusted third party vendor. To help ensure your security, our vendor’s secure server will encrypt all information so that no unauthorized individuals have access to your credit card information. We do not retain your credit card information. If you have any questions regarding this policy, please call 1-507-538-1091.

Contact the Social Media Health Network

E-mail any comments or questions to:

To contact us by phone, call: 1-507-538-1091:

To contact us by mail, you can write to:

Social Media Health Network

c/o Mayo Clinic Center for Social Media

200 First ST SW

Rochester, MN 55905

© Mayo Clinic Center for Social Media. All Rights Reserved.